1. Introduction

These SMS Terms and Conditions ("Terms") govern the text messaging program offered by S V Enterprises Incorporated Micro-Tech USA ("Micro-Tech USA," "we," "us," or "our"). By providing your mobile number and opting in to receive text messages from Micro-Tech USA, you agree to these Terms.

2. Program Description

Micro-Tech USA is a managed service provider. Our SMS program provides clients and their authorized contacts with MSP-related operational communications, which may include outage and service disruption announcements, scheduled maintenance notices, appointment or support-ticket updates, security or service alerts, status updates, and other messages related to the IT services we provide.

Message frequency varies. You may receive up to 4 messages per month on average, with occasional bursts of up to 20 messages in a month during outages, security events, scheduled maintenance, active support matters, or other time-sensitive service conditions.

Consent to receive SMS messages is not a condition of purchasing goods or services. Standard message and data rates may apply according to your mobile carrier and service plan.

3. Opt-In and Consent

You may opt in through a written or electronic consent form, a service or support onboarding process, an SMS keyword, a phone or IVR confirmation, or another method that clearly records your consent. You must be the subscriber or customary user of the mobile number provided and have authority to consent to messages at that number.

Your consent applies only to messages from Micro-Tech USA concerning the purposes described when you opted in. We retain records of consent as reasonably necessary to operate the program and comply with applicable requirements.

4. Opting Out

You may opt out at any time by replying STOP to any Micro-Tech USA text message. We may send one final message confirming that your opt-out request has been processed. After that confirmation, we will not send further SMS messages unless you later provide new consent. Other recognized opt-out requests will be honored as required by applicable law and carrier rules.

5. Support and Help

For assistance, reply HELP to any Micro-Tech USA text message. You may also contact us by calling or texting (312) 357-0023 or by emailing service@mtusa.com.

6. Delivery and Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to network availability, carrier processing, device compatibility, and other conditions outside Micro-Tech USA's control. Micro-Tech USA does not guarantee that every message will be delivered or received within a particular time.

7. Acceptable Use and Security

SMS is not guaranteed to be secure. Do not send passwords, payment-card information, Social Security numbers, protected health information, or other highly sensitive information by text. For urgent IT support or emergencies, use your established support or escalation channels in addition to SMS.

8. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised effective date. Continued participation in the SMS program after an update constitutes acceptance of the revised Terms to the extent permitted by law.

9. Contact Information

Questions about these Terms may be directed to S V Enterprises Incorporated Micro-Tech USA at service@mtusa.com or (312) 357-0023.