This policy statement provides detailed information about how MTUSA collects and uses information gathered about web visitors and customers. This policy is dated and may change from time to time, so please check back periodically to review this information.
Personal privacy is important to MTUSA. We respect the privacy of every individual and take reasonable measures to protect the privacy of information provided to MTUSA by others. The personal information collected by MTUSA falls into two basic categories: (1) information collected from and/or provided by web-site visitors to the MTUSA Sites; and (2) information collected about Customers.
MTUSA employees are subject to privacy compliance guidelines which include, among other things, compliance with legal requirements and company policies relating to the privacy of communications and the security and privacy of Customer records. MTUSA employees are expected to abide by this policy and follow applicable laws, rules, regulations, and court or commission orders that apply to our business. Employees who fail to meet the standards embodied in the privacy compliance guidelines may be subject to disciplinary action, up to and including dismissal.
A. Information collected via the Internet
The information available to MTUSA when a web visitor is on an MTUSA Site helps MTUSA to improve the quality and usefulness of our sites. In general, MTUSA gathers some generic information automatically to make the MTUSA Sites more helpful to visitors. Generic information does not reveal the identity of a visitor, and usually consists of the Internet address assigned to the visitor's computer, the number and frequency of visitors, the MTUSA Sites visited, etc. MTUSA accomplishes this by using certain technologies, such as web log analysis, data-tagging tools and/or "cookies." These technologies can be used to provide the visitor with tailored information about MTUSA services and help make our sites more responsive by helping to personalize each visitor's experience. MTUSA does not combine information collected in this way with any personally-identifiable information. If you don't want to accept cookies, you can set your browser to notify you when you receive a cookie, and you can then choose to accept or refuse the cookie. Refusing cookies may, however, make certain features on MTUSA Sites unavailable.
Of course, some activities require personal information. Such activities include enrolling for a referral program, using a credit card to pay for services, submitting a resume, requesting certain types of information, sending an e-mail to an MTUSA Site, etc. (when provided by web visitors who are or become Customers as a result of their visit to an MTUSA Site, such information will thereafter be treated as Customer information, see below). On those sites where visitors voluntarily submit questions, comments, feedback, suggestions, ideas or the like, MTUSA will treat that portion of the information as non-confidential and non-proprietary and assumes no obligation to protect such information from disclosure.
Whenever personal information is provided on an MTUSA Site, it will be used for the specific purpose or to respond to the specific request for which it was given. MTUSA continues to have, and reserves the right to send Customers service updates, bulletins and other important information about their MTUSA services.
Absent any instructions limiting the use of a visitor's information, MTUSA may use the contact information provided by visitors to MTUSA Sites to provide information about additional services and products offered by MTUSA, MTUSA authorized agents, and other goods and services providers with whom MTUSA has relationships and whose offerings might be of interest to visitors. MTUSA will not, however, sell or trade a visitor's personal information unless we are authorized by you or legally required to do so, or in the case of imminent physical harm to the visitor or others.
B. Information collected from Customers
1. Customer Information Collected by MTUSA
When enrolling for or purchasing services from MTUSA, or participating in a business referral program, Customers may be required to provide some or all of the following information in order to establish an account and order services: Name; Service Delivery Location/Address; Billing Address; Account Number; Credit card number; Phone or Fax Number; and Email Address. For account security, verification or tax purposes, MTUSA may also request: Date of birth, Social Security Number or Driver's license number of the person placing the order or making a service request. For corporate accounts, MTUSA may also request the Company/Customer name, Federal Tax ID, and other information a company Customer/Employer may ask MTUSA to collect, such as purchase order number, employee number and job title of the individual responsible for business account administration.
2. How MTUSA Uses Customer Information
MTUSA needs the Customer information it collects from Customers to process orders, provide and bill for services. MTUSA may also share necessary information with outside parties, such as third party vendors to complete an order. In the normal course of providing local and long distance telephone services, MTUSA collects and maintains information which, when matched with detailed Customer call activity, calling patterns, class or type of service, technical characteristics, long distance and local service billing records, directory assistance charges, and other information is known under Federal Communication Commission ("FCC") regulations as Customer Proprietary Network Information ("CPNI").
Absent any instructions otherwise, MTUSA may use Customer information and/or CPNI to provide information about additional services and products offered by the MTUSA family of companies and MTUSA authorized agents. MTUSA and its agents can and will use Customer contact information to get in touch with Customers if MTUSA has trouble processing an order or needs to contact a Customer about a service or billing related matter. MTUSA may also, where permitted by law or authorized by a Customer, provide this information to credit bureaus, or provide information and/or sell receivables to collection agencies, to obtain payment for MTUSA-offered products and services.
3. Directory Information and Caller ID
Customers that subscribe to MTUSA local telephone service are given the opportunity to request that their name, number and address be or not be published in directories, be made available through directory assistance or appear in "Yellow Pages" or other similar business directories. Such requests may require payment of additional fees. Please contact your local MTUSA representative for more information. Telephone service Customer's name and number may be, where available, transmitted and displayed on a Caller ID device unless the caller has elected to block such information. Please note that Caller ID Blocking does not prevent the display of your number when dialing certain business numbers, 911, 900 numbers, or toll-free 800, 888, 877.
II Email Addresses
MTUSA collects email address information from Internet visitors and Customers (where voluntarily provided or required). MTUSA will use your email address to respond to any email inquiry sent to MTUSA, create support tickets, or to follow up on your visit to the MTUSA Sites. From time to time, MTUSA may send emails about MTUSA products and services, or offers that MTUSA believes will be of interest. MTUSA may also share your email address with providers whom MTUSA has a relationship with and who either provide MTUSA-offered services or whose products or services may also be of interest. In all cases, we hope recipients will find this information useful, but if you do not wish to receive such email from MTUSA, please indicate that you’d prefer not to receive such information or offers from MTUSA when you provide your email address.
III Exceptions and Limitations
There are times when, in order to comply with applicable laws, regulations, court or administrative orders, subpoenas or other matters, MTUSA must disclose information. MTUSA cooperates fully with state, local, and federal officials in any investigation relating to any content (including personal or private electronic communications transmitted to MTUSA) or purported unlawful activities of any user of any MTUSA Site or MTUSA service, and takes reasonable measures to protect the proprietary rights of MTUSA. If necessary to comply with law or cooperate with law enforcement activity, MTUSA may disclose personally identifiable information of web visitors and/or Customers. MTUSA reserves the right to, and will, share information when it believes, in its sole discretion, it is necessary to prevent unlawful use of communications services, when necessary to repair or restore network outages, in emergency situations (e.g. 911 calls; matters of public safety, etc.) or to protect the security or integrity of the MTUSA Sites. In addition, MTUSA may monitor the areas of communication of any kind (i) to satisfy any law, regulation, or government request (e.g. response to private or law enforcement-issued subpoena); (ii) if such disclosure is necessary or appropriate to operate MTUSA (e.g. recording of Customer Care calls); or (iii) to protect the rights or property of MTUSA or others (e.g. to prevent fraud, infringement of rights, etc).
Additionally, in connection with the potential sale or transfer of any of its interest in any MTUSA Affiliate or MTUSA Site, MTUSA reserves the right to sell or transfer visitor or Customer information to a third party that (i) concentrates its business in communication or technology products or services; (ii) agrees to be MTUSA’s successor in interest with regard to the maintenance and protection of information collected and maintained by MTUSA; and (iii) agrees to the material obligations of this policy statement.
MTUSA utilizes technological and business efforts to keep Customers' personal information secure and confidential through safeguards such as the use of secure encryption technology during transmission of certain data, or by restricting physical access to systems on which personal information is stored by appropriate logon and/or password controls. Information collected from visitors and Customers is stored in databases MTUSA controls directly or through contracts with service providers. Credit card information is used only to bill Customers for the products and services they receive. MTUSA does not share credit card information except as may be necessary to process Customer transactions. On those MTUSA Sites where you may provide MTUSA with credit card or other ordering information via the web, MTUSA employs customary web-based security and encryption protocols, examples of which include Secure Socket Layer (SSL) and Secure Electronic Transaction (SET), to secure transmission of that information. If your browser does not support use of such secure connections, or if you prefer not to send your credit card number over the Internet, you can place your order by calling us at the number listed at www.mtusa.com . However, as effective as modern security practices are, no physical or electronic security system is impenetrable. MTUSA cannot guarantee the security of databases, nor can MTUSA guarantee that information supplied by you will not be intercepted while being transmitted over the Internet.
Protecting the Privacy of Children
Protecting the privacy of the very young is uniquely important, particularly on the Internet. MTUSA Sites are designed to provide commercial business information and allow service ordering and management by adults. MTUSA Sites are not designed to attract minors, in particular children under the age of 13. MTUSA does not market to or knowingly collect information from anyone under the age of 13. Children should always get permission from their parents before sending any information about themselves (such as their names, email addresses, and phone numbers) to anyone over the Internet.