For some information technology providers, keeping their clients in the dark about their own systems keeps the provider in business. Without intimate knowledge of their own IT resources, the clients become hostages of their own systems, never knowing if the are maximizing their investments or need to re-evaluate how they work.
Micro-Tech U.S.A. firmly believes that a client should understand how each system works and -- if they desire to -- they should be trained on how to monitor their systems and perform simple maintenance tasks.
Our Mentoring Program offering typifies our trusted partner approach to client services. The program allows a client to receive training in pre-paid increments on any subject matter pertaining to the clients resources. For example, adding a new user to a local area network isn't very difficult or time-consuming in most cases. Yet a service call to Micro-Tech U.S.A. to add a user would mean at least a minimum hourly charge. The Mentoring Program, on the other hand, would teach a "power user" within the organization how to perform the task without the need for a service call. The result is that the client better understands the IT resources it has and can save the cost of unnecessary service calls.